Clarity from chaos
Stop chasing vague tickets. Druid delivers exactly what your team needs to resolve issues faster.
Features
Druid is a lightweight, cross-platform desktop diagnostics tool designed for rapid, secure incident analysis.
Why Druid?
Built by IT veterans
Created by MSP professionals who lived the daily pain of broken ticket workflows.
Instant productivity gains
Save hours of technician time each week and reduces resolution delays.
How the magic happens
1
User reports an issue
With just one click, Druid is activated. No tech skills required.
2
Druid gathers the data
Automatic screenshots, system health stats, logs, and metadata are instantly captured and bundled.
3
Helpdesk receives ticket
Your service desk receives a complete, actionable ticket, increasing efficiency and customer support.
Available for Windows PC
Data collection
Druid collects diagnostic information across four main categories
System
CPU, memory, disk usage, crash reports, installed and running software
Hardware
Printer details and device-level hardware insights
Network
Adapter status, routing tables, IP configuration, and connectivity tests
Logs
Event logs, error summaries, and a unified exportable report
Technical wizardry
Privacy and security
Druid is built with privacy and security in mind. It collects key system information and outputs a structured report to assist with helpdesk triage — without retaining any sensitive data.
- No data is retained or transmitted by the app. All information is compiled into a local, human-readable report (TXT, HTML or PDF).
- Reports can be emailed directly to your support team, or automatically attached to a ticket via integration with most ITSM platforms.
Workflow integration
- Email: Send reports directly to your support inbox or distribution list
- Ticketing Systems: Druid integrates with major platforms (e.g., Zendesk, Freshdesk, Autotask, ConnectWise) via custom handlers or mailbox parsing
- Self-Hosting & Branding: Fully white-labellable and deployable across managed environments with group policy, scripting tools or RMM.