Clarity from chaos
Stop chasing vague tickets. Druid delivers exactly what your team needs to resolve issues faster.
HELPDESK POWER-UP
Summon tickets with clarity
Druid is a lightweight, cross-platform desktop diagnostics tool designed for rapid, secure incident analysis. Available for Windows PC (Mac soon!)
How the magic happens
1
User reports an issue
With just one click, Druid is activated. No tech skills required.
2
Druid gathers the data
Automatic screenshots, system health stats, logs, and metadata are instantly captured and bundled.
3
Helpdesk receives ticket
Your service desk receives a complete, actionable ticket, increasing efficiency and customer support.
“Druid has taken hours of wasted time off our service desk—we had a 30% CSAT score increase.”Chris Drowley, General ManagerResolve Technology
Why Druid?
Built by IT veterans
Created by MSP professionals who lived the daily pain of broken ticket workflows.
Instant productivity gains
Save hours of technician time each week and reduces resolution delays.
Crystal clear pricing
Druid’s pricing structure is simple, transparent and scalable.
The origin and legend of Druid
After two decades of running a successful MSP, the founders witnessed first-hand the daily friction in IT support. They knew there had to be a better way.